FortiSPY
FortiSPY policies

Support

Get help with accounts, activation, subscriptions, child-device pairing, privacy, safety, and security.

Effective and last updated: 2 August 2026

Contact the right team

Product and pairing helpsupport@fortispy.com
Billing and refundsbilling@fortispy.com
Privacy and deletionprivacy@fortispy.com
Child-safety concernsafety@fortispy.com
Security vulnerabilitysecurity@fortispy.com
Suspected misuseabuse@fortispy.com

What to include

Include your parent-account email, a short description, device model and Android version when relevant, and any non-sensitive error message. Never send passwords, one-time codes, payment credentials, or unnecessary child monitoring content.

Urgent safety

FortiSPY is not an emergency service. If a child or another person is in immediate danger, contact local emergency or child-protection services first.

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