Account & data deletion

Request deletion

Email privacy@fortispy.com from the email address registered to your FortiSPY account. Use the subject FortiSPY account deletion request and include your account email. Do not send passwords, activation codes, payment credentials, or child monitoring records.

What happens next

1. We acknowledge the request and verify that you control the account. We may send a verification link or ask for limited account details.
2. If a paid subscription is active, we explain any separate cancellation step. Account deletion does not itself create a refund.
3. After verification, we delete the parent account and associated family records from active systems, including child profiles, device links, pairing credentials, location and activity reports, web-filter events, and related settings.

Data that may be retained

We may retain limited transaction, tax, fraud-prevention, security, dispute, or legal-compliance records when required or permitted by law. These records are restricted and are not used to continue providing monitoring. Residual encrypted copies age out through normal backup rotation.

Delete only a child device

If you want to preserve the parent account but remove a child device and its reports, say so in your email and identify the device by its display name. Never include a child’s password or unnecessary sensitive content.