Subscriptions & refunds

Plans and payment

The checkout page shows the price, currency, billing period, device allowance, included features, and payment provider before you confirm. Taxes or provider charges, where applicable, are disclosed during checkout. A subscription becomes active only after confirmed payment or authorized manual onboarding.

Renewal and cancellation

If a plan is sold as recurring, it renews for the displayed period until canceled. You may request cancellation from the account page or by emailing billing@fortispy.com. Cancel before the next billing date to prevent a new charge. Uninstalling either app or unlinking a device does not cancel billing.

Refunds

Refund eligibility depends on applicable law, payment-provider rules, and the circumstances of the request. Unless law requires otherwise, charges for a billing period already started are generally non-refundable. Contact billing support promptly for duplicate charges, unauthorized transactions, or a material service failure.

Trials, promotions, and manual onboarding

Trials and promotional periods, if offered, include their duration and conversion terms at enrollment. A FortiSPY administrator may manually activate an offline/test subscription for demonstrations or assisted onboarding. Manual activation does not prove payment and may expire or be withdrawn according to the stated test terms.

Account deletion

Cancel billing before requesting deletion where required by the payment provider. Deleting an account removes service data as described on the Account & Data Deletion page but does not automatically reverse completed charges.